Taming the E-mail Etiquette Beast: Strategies for Finding Sanity in Your E-mail Communications

Ending the Insanity of Poorly-Composed, Difficult, Confusing, and/or Urgent E-mails | taught by Randall Dean, MBA

Course description

Join Randy Dean, MBA, and author of the recent Amazon e-mail bestseller, Taming the E-mail Beast, as he expands beyond e-mail processing, productivity, and efficiency into the realm of e-mail etiquette. He discusses how to make your emails get attention, actually get read, and then get acted upon. Randy then deconstructs a good e-mail, starting with smarter subject lines that get noticed and get opened. He will the move into opening instructions that make the e-mail easy to understand and make action points, delegations, and deadlines clear and obvious. We'll cover effective body copy that helps recipients fully understand the message. And, we'll talk about effective closes that leave the recipient confident with next actions. AND YES, we'll even discuss how grammar still matters (yes, it does!)

Randy will also discuss multi-party e-mails and how to help make each person's action items and deadlines clear, assisting with team coordination.We will of course discuss several "problem" e-mail types -- those lacking clear instructions, overusing CC's, FYI's, and "reply alls", emails laden with complex or emotional content, "ping-pong" e-mails(you know -- those e-mails that keep bouncing around between folks) and more.

We will also talk about the right way to use e-mail for critical and/or urgent communications, and how to identify and re-use successful e-mail communications and templates to increase efficiency while simultaneously enhancing communications quality.

We will cover all of this and more, helping you and your team to greatly increase your productivity by enhancing your communication quality and reducing your email confusion and aggravation.

We will provide a fully coordinated handouts file, allowing you to take notes as you follow along with the program recording (and don't forget -- YOU have the control to rewind, fast-forward, pause, and repeat segments of the recording at your choosing!)

Here are a couple comments on this program:

"This webinar talks about how to improve the way we communicate through e-mail by writing and sending clear, concise, and relevant messages to our recipients and avoiding pitfalls such as lengthy and overly complex messages, overuse of the BCC and Reply All features, etc."

"Info was easy to follow. Not boring and made it clear why this can be very important to a business and your personal success."

P.S. Remember, this is a per-person pricing, and the program is not to be rebroadcast or distributed to larger groups without permission. If you have a larger group you would like to have attend this program, send me a note at for info on per person discounts.

PPS: If you have an interest in taking both this program and Randy's popular Taming the E-mail Beast Using MS Outlook and/or Gmail that is primarily focused on e-mail processing, productivity, and efficiency and reducing e-mail distraction, see the Taming E-mail MASTERY page for a nice combo program opportunity for a discount.

Randall Dean, MBA
Randall Dean, MBA
The E-mail Sanity Expert(R) -- Time, E-mail and Related Technology Management Speaker and Author

Randy Dean, MBA, the "E-mail Sanity Expert"(R), is a professional speaker and sought-after expert on time & e-mail management, effective organization, and the related use of technology. For more than 20 years, Randy has been leading training and speaking programs and presentations for major corporate, university, association, and government audiences. Obsessed with time management and personal productivity, he left a successful career as a graduate program admissions director, professional marketer, and manager to become a leading speaker and trainer. The author of the recent Amazon bestseller, Taming the E-mail Beast, he has led programs for thousands of satisfied and inspired students, managers, and professionals on being more productive and purposeful with their time and life. His highly informative and entertaining speaking and training programs leave audience members with immediately-usable tools, strategies, and skills on how to better manage their time, technology, and information overload following their program experience.

Course Leader:

Randy Dean, MBA -- The "Totally Obsessed" Time & E-mail Management Guy